Return and Refund Policy

Key Information:

Return Window: 30 days from the delivery date

Restocking Fee: Not applicable

Refund Processing Time: Up to 7 days

Return Shipping Costs: Covered by the customer

Return Eligibility

Items can be returned within 30 days of delivery. To initiate a return, email us at info@kevinsheffield.com. Ensure the items are unused, unworn, and in their original packaging with tags attached. Returns will not be accepted after the 30-day period.

How to Return an Item

Contact Us First: Email info@kevinsheffield.com with your order details and the reason for the return. Returns sent without prior approval will not be processed.

Follow Instructions: Once your return is approved, you’ll receive detailed return instructions.

Secure Packaging: Pack the item carefully to prevent damage during shipping.

Return Shipping Responsibility: Customers are responsible for covering return shipping costs.

Refund Policy

Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 7 days. There are no restocking fees.

Exchanges

We do not handle exchanges. If you want a different product, please return the original item and create a new order for the desired product.

Order Cancellations

If you need to cancel your order, contact us at info@kevinsheffield.com as soon as possible. Please note that once an order has been processed, cancellation may not be possible.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, take a photo and email it to info@kevinsheffield.com. We will resolve the issue by sending a replacement or the correct item.

For further details, please review our Terms of Service.

Customer Services Hours:
Monday to Friday: 09:00 - 18:00

Email: info@kevinsheffield.com
Phone: +447418355995
Contact Form: Click here

Business Information
Kevin Sheffield is operated by ECOM GOLD LTD, a company registered in the United Kingdom.

Company Number: 13607308
D-U-N-S Number: 228266465

Address:
1 Poulton Close, Dover,
Kent, CT17 0HL, United Kingdom